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Privacy policy
We care about your privacy. This policy explains what personal data we collect, why we collect it, and how we use it. If you have any questions, you are always welcome to reach out to us. Postery AB, Drottninggatan 5 1tr, 411 14 Gothenburg, Sweden (company reg. no. 559128-6405) is responsible for the processing of your personal data.
What data do we collect?
The data we collect depends on how you interact with us — whether you're browsing, making a purchase, or contacting our customer service.
To process your orders and purchases, we collect:
Name, address, phone number and email
Date of birth (required for some payment methods)
Payment information and payment history
Order details such as order number, products, delivery address and invoice
This is necessary to fulfil our purchase agreement with you. We store this information for 36 months from the date both delivery and payment have been completed, in order to assist you with any complaints or returns.
To comply with legal obligations, we store:
Name and address
Payment information and payment history
Order details such as order number, products and delivery address
We are required by law to retain certain financial and transaction data. Under the Swedish Bookkeeping Act, this information is stored for 7 years plus the current year, with restricted access. This data is not accessible to our customer service team.
To provide customer service, we use:
Name, phone number and email
Date of birth (required for some payment methods)
Payment information and payment history
Order details such as order number, products, delivery address and invoice
Any information you share with us during our communication
This is necessary to respond to your enquiries and resolve any issues. We store this information for 14 months from the date your customer service case is closed.
To personalise your experience, we use:
IP address
Data collected via cookies — for example, which products you viewed and your browsing history
We use this data to show you relevant product recommendations on our site. This is based on our legitimate interest in providing you with a tailored shopping experience. Data is stored in plain text for one year from your most recent activity. You can ask us to delete this data at any time by contacting us.
To show you relevant marketing, we use:
IP address
Data collected via cookies — for example, which products you viewed and your shopping history
Order number
We use this data to show you relevant products and offers on our site and through our advertising partners. This is based on our legitimate interest in marketing our products to you. We use external advertising and analytics services for this purpose, managed through our cookie consent platform. You can manage or withdraw your consent to these at any time via our cookie settings.
If you subscribe to our newsletter or contact us, we use:
Name, address, phone number and email
Any information you choose to share with us
We only process this data based on your consent. Storage duration varies depending on the context but always aligns with the period specified when you gave your consent. You can unsubscribe from our newsletter at any time via the link in any of our emails.
To prevent misuse and investigate potential fraud or crime, we may use:
Name, address, phone number and email
Payment information
Information about returns and deliveries
IP address
Customer service history
This is based on our legitimate interest in protecting our services and preventing fraud. Such information is stored only for as long as relevant, typically no longer than 36 months.
To analyse and improve our services, we use:
Purchase and browsing data, such as click and visit history
Technical data such as device settings, language, IP address, browser settings, time zone and operating system
Information about how you interact with our site, such as pages visited, time spent, login method and error codes
This analysis is conducted at an aggregated level — meaning it is general and not tied to individual behaviour. Data is stored in plain text for up to one year from your most recent activity, after which it is pseudonymised (depersonalised). If you exercise your right to erasure, we will no longer be able to recover your data.
Who do we share your data with?
We never sell your personal data. We may share it with the following categories of recipients in order to deliver our services:
Delivery partners — to process and deliver your order. These partners may only process your data according to our instructions.
Payment service providers — to process payments made on the site. Each provider is independently responsible for their own data handling, and their privacy terms apply when you select a payment method at checkout.
Advertising and analytics partners — to show relevant marketing across channels. This is managed through our cookie consent platform, and you can update your preferences at any time via our cookie settings.
Other recipients — we may share data with public authorities if required by law. In the event of a merger, acquisition or sale of our business, your data may be transferred to the relevant parties involved.
Transfers Outside the EU
Some of our service providers operate outside the EU. We never transfer personal data outside the EU without appropriate safeguards and a valid legal basis for the transfer — for example, through the EU-U.S. Data Privacy Framework or the European Commission's standard contractual clauses.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
Access — you have the right to know what data we hold about you. Contact us and we will provide a full overview.
Correction — if any of your data is inaccurate or outdated, you have the right to have it corrected. Simply contact our customer service.
Erasure — in certain circumstances, you have the right to have your data deleted. This does not apply where we are legally required to retain it or where it is necessary to fulfil an agreement with you.
Objection — you have the right to object to certain types of processing, such as direct marketing and newsletters.
Withdrawal of consent — where we process your data based on your consent, you can withdraw that consent at any time.
If you are unsatisfied with how we handle your data, you have the right to file a complaint with the relevant supervisory authority in your country.
Cookies
We use cookies to improve your experience, personalise content and deliver relevant marketing. You can manage your cookie preferences at any time via our cookie settings. For full details on how we use cookies, please see our Cookie Policy.
Contact
If you have any questions about how we process your personal data, please contact our data protection contact:
sebastian.johansson@postery.com
For general enquiries:
Phone: +46 76 030 31 22
Postery AB Drottninggatan 5 1tr 411 14 Gothenburg Sweden
Company number: 559128-6405