FAQ

FAQs


CAN I TRACK MY PARCEL?

Yes, once your order has left our warehouse, we’ll e-mail you a tracking link. Please note that this e-mail may sometimes be flagged as junk mail.

HOW LONG DOES DELIVERY TAKE?

Our warehouse normally dispatches your order within 1-2 business days. Our goal is to ship your order within 24 hours. Delivery time to the US & Worldwide is 4-6 business days. Australia is 6-8 days. During holiday seasons and other peaks affecting our warehouse, it may take us another day or so. If you haven’t received a delivery confirmation within 3 days, please contact our customer service.

HOW IS MY ORDER SHIPPED?

UPS ships your order. Standard delivery is to your door, but you can also choose a service point for pick-up delivery. Once we ship, UPS will send you an e-mail with the expected delivery date. In this e-mail, you can also change your delivery address, re-direct to a service point, or give further instructions to the driver if needed.

WHAT DOES SHIPPING COST?

We offer free shipping on orders over $45. If your order total is less than this, shipping costs $4.49.

DO YOU TAKE SPECIAL ORDERS?

No, we only offer posters in the sizes and designs featured on our website.


Ordering


WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

Shortly after you’ve placed your order, we’ll e-mail you your order confirmation. Please note that this e-mail may sometimes be flagged as junk mail. If you haven’t received confirmation, please contact our customer service as something may have gone wrong.

CAN I TRACK MY PARCEL?

Yes, once your order has left our warehouse, we’ll e-mail you a tracking link. Please note that this e-mail may sometimes be flagged as junk mail.

CAN I CANCEL MY ORDER ONCE PLACED?

Contact customer service as soon as possible if you’d like to cancel an order that you’ve placed. If we’ve already shipped your order, it will be classed as a return instead (read more under Returns & Complaints) and fees may apply.

CAN I CHANGE MY ORDER ONCE PLACED?

Unfortunately, we are unable to make changes once you’ve placed your order with us. However, if your order hasn’t shipped yet, we can cancel it and you can place a new order. Contact our customer service for assistance.


Payment


Safe Payments with Card

Whatever items you want to shop, our payment partner Klarna makes it easy to pay. Choose between Mastercard, VISA, and American Express. Our main priority is safe payments, and every transaction is protected with SafeKey 3D secure.

Can I pay with PayPal?

No, unfortunately not. But we are working super hard to make this a possibility shortly!


Delivery


WHAT DOES SHIPPING COST?

We offer free shipping on orders over $45. If your order total is less than this, shipping costs $4.49.

HOW LONG DOES DELIVERY TAKE?

Our warehouse normally dispatches your order within 1-2 business days. Our goal is to ship your order within 24 hours. Delivery time to the US & Worldwide is 4-6 business days. Australia is 6-8 days. During holiday seasons and other peaks affecting our warehouse, it may take us another day or so. If you haven’t received a delivery confirmation within 3 days, please contact our customer service.

HOW IS MY ORDER SHIPPED?

UPS ships your order. Standard delivery is to your door, but you can also choose a service point for pick-up delivery. Once we ship, UPS will send you an e-mail with the expected delivery date. In this e-mail, you can also change your delivery address, re-direct to a service point, or give further instructions to the driver if needed.

I HAVEN’T RECEIVED A DELIVERY NOTIFICATION! :(

If you haven’t received a delivery notification within 3 business days, this may be because the shipping company has the wrong phone number or email. Contact our customer service for assistance. Please contact us in good time as parcels are only kept at service points for 7 days and fees may apply if the parcel is returned to us.

I MISSED THE FIRST DELIVERY ATTEMPT! :(

Don't worry; UPS will try to deliver your package a second and third time. However, we highly recommend contacting UPS to confirm the next delivery day. You can also have your parcel delivered to another address or a UPS access point if you want to.

I DIDN’T COLLECT MY PARCEL :(

If you haven’t collected your parcel within 7 days, it is returned to us. In such cases, we charge you $45 to cover the increased shipping costs and handling.


Returns & Claims


HOW LONG DO I HAVE THE RIGHT OF RETURN?

We offer a 90-day right of return. This means that if you contact our customer service within 90 days of receiving your goods, you have the right to return your purchase.

HOW DO I MAKE A RETURN?

Contact our customer service with your order number and we’ll get back to you with a return shipping label and instructions for making your return. You can find your order number in the order confirmation e-mail we sent you.

Is there a fee for returns?

A return fee of $4,99 will be deducted from your refund.

CAN I EXCHANGE AN ITEM?

Unfortunately, we do not offer exchanges. If you want to exchange an item, it is handled as a normal return. That is, you need to return the items you want to exchange so that we can refund your money. You then need to register a new order on our website for the items you want instead.

I NEED TO FILE A COMPLAINT! :(

If we mistakenly ship the wrong items or if any of the products you receive are defective, then naturally you can return them free of charge. Contact our customer service with your order number and a photo and we’ll assist you immediately.

HOW DO REFUNDS WORK?

Together with our payment partner Klarna, we refund the money to your account within about 3-5 business days after approving a return or complaint. Please note that if you used a discount or promotional code, this will be deducted from the new amount or voided if, for example, your order no longer fulfills the discount terms.


Offers


MY DISCOUNT CODE DOESN’T WORK! :(

Check the spelling and expiry date of your discount code. If it still doesn’t work, please contact our customer service.

I FORGOT TO ADD MY DISCOUNT CODE :(

Contact our customer service for assistance!