FAQ

FAQs


CAN I TRACK MY PARCEL?

Yes, once your order has left our warehouse, we’ll e-mail you a tracking link. Please note that this e-mail may sometimes be flagged as junk mail.

HOW LONG DOES DELIVERY TAKE?

Our warehouse normally dispatches your order within 1-2 business days. Our goal is to ship your order within 24 hours. Delivery time to the EU is 3-8 business days. During holiday seasons and other peaks affecting our warehouse, it may take us another day or so. If you haven’t received a delivery confirmation within 3 days, please contact our customer service.

HOW IS MY ORDER SHIPPED?

Your order is shipped by DHL to your nearest service point. You’ll receive a text message when your parcel is ready to collect. Unfortunately, you are not currently able to choose which service point we deliver to.

WHAT DOES SHIPPING COST?

We offer free shipping on orders over 39 €. If your order total is less than this, shipping costs 3.95 €.

DO YOU TAKE SPECIAL ORDERS?

No, we only offer posters in the sizes and designs featured on our website.


Ordering


WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

Shortly after you’ve placed your order, we’ll e-mail you your order confirmation. Please note that this e-mail may sometimes be flagged as junk mail. If you haven’t received confirmation, please contact our customer service as something may have gone wrong.

CAN I TRACK MY PARCEL?

Yes, once your order has left our warehouse, we’ll e-mail you a tracking link. Please note that this e-mail may sometimes be flagged as junk mail.

CAN I CANCEL MY ORDER ONCE PLACED?

Contact customer service as soon as possible if you’d like to cancel an order that you’ve placed. If we’ve already shipped your order, it will be classed as a return instead (read more under Returns & Complaints) and fees may apply.

CAN I CHANGE MY ORDER ONCE PLACED?

Unfortunately, we are unable to make changes once you’ve placed your order with us. However, if your order hasn’t shipped yet, we can cancel it and you can place a new order. Contact our customer service for assistance.


Payment


Full flexibility with Klarna! :)

Whatever posters you want to shop, our payment partner Klarna makes it easy to pay. Klarna gives you all the flexibility you need and deserves. With Klarna's services, you can choose exactly the type of payment that suits you (full flexibility only available in Finland, Germany, Austria & Netherlands at the moment). You get all your payments in one place, you can snooze your payment or pay with one click in Klarna's app. If you need to make a return, we will quickly and easily return the money to your account. Smooth shopping, simply!

I chose to pay with invoice - when will it reach me?

Your invoice will be sent when we have delivered your order. All our invoices are sent by e-mail. Keep an eye out so that the invoice does not end up in the spam! You can also log on to www.klarna.com to see your invoices.


Delivery


WHAT DOES SHIPPING COST?

We offer free shipping on orders over 39 €. If your order total is less than this, shipping costs 3.95 €.

HOW LONG DOES DELIVERY TAKE?

Our warehouse normally dispatches your order within 1-2 business days. Our goal is to ship your order within 24 hours. Delivery time to the EU is 3-8 business days. During holiday seasons and other peaks affecting our warehouse, it may take us another day or so. If you haven’t received a delivery confirmation within 3 days, please contact our customer service.

HOW IS MY ORDER SHIPPED?

Your order is shipped by DHL to your nearest service point. You’ll receive a text message when your parcel is ready to collect. Unfortunately, you are not currently able to choose which service point we deliver to.

I HAVEN’T RECEIVED A DELIVERY NOTIFICATION! :(

If you haven’t received a delivery notification within 7 business days, this may be because the shipping company has the wrong phone number. Contact our customer service for assistance. Please contact us in good time as parcels are only kept at service points for 14 days and fees may apply if the parcel is returned to us.

I DIDN’T COLLECT MY PARCEL :(

If you haven’t collected your parcel within 14 days, it is returned to us. In such cases, we charge you 35 € to cover the increased shipping costs and handling.


Returns & Claims


HOW LONG DO I HAVE THE RIGHT OF RETURN?

We offer a 90-day right of return. This means that if you contact our customer service within 90 days of receiving your goods, you have the right to return your purchase.

HOW DO I MAKE A RETURN?

Contact our customer service with your order number and we’ll get back to you with a return shipping label and instructions for making your return. You can find your order number in the order confirmation e-mail we sent you.

CAN I EXCHANGE AN ITEM?

Unfortunately, we do not offer exchanges. If you want to exchange an item, it is handled as a normal return. That is, you need to return the items you want to exchange so that we can refund your money. You then need to register a new order on our website for the items you want instead.

I NEED TO FILE A COMPLAINT! :(

If we mistakenly ship the wrong items or if any of the products you receive are defective, then naturally you can return them free of charge. Contact our customer service with your order number and a photo and we’ll assist you immediately.

CAN I FREEZE MY INVOICE?

Yes! If you’ve registered a return or a complaint with us and chose to pay by invoice, we recommend that you freeze your invoice at Klarna to avoid reminder fees. This is most easily done at www.klarna.com.

HOW DO REFUNDS WORK?

Together with our payment partner Klarna, we refund the money to your account within about 3-5 business days after approving a return or complaint. Please note that if you used a discount or promotional code, this will be deducted from the new amount or voided if, for example, your order no longer fulfills the discount terms.


Offers


MY DISCOUNT CODE DOESN’T WORK! :(

Check the spelling and expiry date of your discount code. If it still doesn’t work, please contact our customer service.

I FORGOT TO ADD MY DISCOUNT CODE :(

Contact our customer service for assistance!